Frequently Asked Questions
Everything you need to know about our leather goods and services.
Where are Polène products manufactured?
All Polène collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its high-end leather craftsmanship.
How can I care for my leather bag?
To maintain the beauty of your bag, we recommend avoiding contact with water, grease, and perfumes. When not in use, store it in its original dust bag filled with tissue paper to maintain its shape.
What is your return policy?
We accept returns within 15 days of delivery, provided the item is in its original condition with all protective films and packaging intact.
Do you offer international shipping?
Yes, we ship worldwide via express couriers. Delivery times and shipping costs vary depending on the destination country and are calculated at checkout.
What types of leather do you use?
We exclusively use high-quality leathers sourced from certified European tanneries, including full-grain calf leather, textured leather, and smooth suede.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly to ensure timely delivery. Please contact our customer service immediately, though we cannot guarantee changes once the shipment is prepared.